Frequently Asked Questions
Answers to the questions we hear most often from traders evaluating Aptus Trade. If you don't find what you're looking for here, our contact page can point you in the right direction.
What is Aptus Trade and who is it built for?
Aptus Trade is a trading platform designed for individuals who want structured tools to research, plan, and execute trades. It's built for both newer traders who want guardrails and more experienced traders who want a consistent workflow instead of juggling multiple disconnected tools.
How do I open an account?
You can start the signup process from the "Get Started" button on our homepage. You'll be asked for basic account details, and once your account is set up you'll be guided through the initial configuration steps before you can access the main dashboard.
Is there a free trial or a free plan?
Availability of trial periods and plan tiers is confirmed during the signup flow, since options can change over time. We recommend starting the signup process to see the current plans and any trial terms that apply to your account.
What markets or instruments does Aptus Trade support?
Aptus Trade is designed to work across common instrument types traders typically monitor and trade. Exact coverage can vary depending on your account configuration and region, so check the features page or your dashboard for the specifics that apply to you.
How is my data and account information handled?
We process account data in accordance with our published privacy policy. Data associated with EU-based accounts is handled in line with GDPR requirements. Full details are available on our Privacy Policy page.
Can I use Aptus Trade on mobile devices?
The platform is built to be responsive, so you can access your dashboard from a mobile browser in addition to desktop. Specific mobile app availability, if any, is communicated through your account dashboard.
What kind of support is available if I run into issues?
You can reach our team through the contact page with account or platform questions. We aim to respond to enquiries in a reasonable timeframe and will point you to the right resource, whether that's documentation, a status update, or direct follow-up.
Do you offer any guidance or educational materials?
The methodology and features sections of our site outline how the platform's workflow is intended to be used. We recommend reviewing those pages first, and reaching out via contact if you need clarification on a specific feature.
Can I cancel or change my plan later?
Yes, plan changes and cancellations are managed from within your account settings once you're signed up. If you have trouble locating an option, our contact page is the fastest way to get pointed in the right direction.
Is my trading activity or strategy shared with third parties?
We do not sell personal account data. Any data sharing that does occur is limited to what's necessary to operate the service, as described in our Privacy Policy and Terms of Service pages.
Where is Aptus Trade based, and does that affect compliance?
Our registered address is listed in the site footer. Data associated with the platform is processed within Germany in accordance with GDPR. For jurisdiction-specific questions relevant to your own situation, we recommend seeking independent advice.
Still have a question?
If your question isn't covered above, visit our contact page and send us a message. We'll do our best to get you a clear answer.